Al Mulla Exchange Prestige Program Terms and Conditions

1. Introduction

These terms and conditions ("Terms") govern the Al Mulla Exchange Prestige Program ("Program") offered by Al Mulla Exchange ("Company") to its eligible customers ("Customers"). The Program provides various benefits, including complimentary lounge access at participating airports. By participating in the Program, Customers agree to comply with these Terms.

2. Eligibility

  1. The Program is available exclusively to Customers who are enrolled in the Al Mulla Exchange Prestige Program and meet the criteria for customer status as determined by the Company.
  2. Currently, Customers are eligible for the Program if they have remitted more than 50,000 KD and have completed 10 or more transactions in the last 12 months.
  3. Eligibility for the Program and its benefits is subject to approval by the Company based on the criteria mentioned above and any other conditions the Company deems appropriate.
  4. Customers who meet the eligibility criteria will be enrolled in the Al Mulla Exchange Prestige Program and enjoy all associated benefits for a period of one year. After this period, the Company will re-evaluate the Customer's status. Customers who continue to meet the eligibility criteria will remain in the Program; those who do not will be removed from the Program.

3. Program Benefits

The Program offers a range of exclusive benefits, including but not limited to complimentary lounge access at participating airports. Details of specific benefits and any applicable conditions are provided below.

4. Lounge Access Benefit

  1. Access and Usage: Eligible Customers are entitled to complimentary access to designated airport lounges ("Lounge(s)") participating in the Program. A list of participating lounges will be provided by the Company and is subject to change without prior notice.
  2. Admission Policy: Lounge admission is valid for one person only. Children under the age of 2 are admitted to the lounge free of charge when accompanied by an eligible Customer. The free lounge access is for personal use only and is not transferable to others, including family members, friends, or any third parties.
  3. Usage Limitations: The number of free lounge accesses granted to each eligible Customer is currently limited to a maximum of four times per calendar year. The stay in the lounge is limited to a maximum of three hours per visit. If a Customer stays beyond the three-hour limit, the handling company will charge double for any additional time spent. Al Mulla Exchange will not be liable for any additional charges incurred by Customers for extended stays.
  4. Additional Services: All other services not included in the list above will be charged at the company's prevailing published rates.
  5. Liability and Conduct: The Company shall not be liable for any loss, theft, or damage to personal items left unattended in the lounges. Customers are expected to conduct themselves in a respectful and appropriate manner while using the lounge facilities. Any misconduct, abuse of lounge privileges, or violation of lounge rules may result in immediate revocation of lounge access privileges and/or termination of the Program membership.

5. Changes to Program Benefits

  1. The Company reserves the right to modify, suspend, or discontinue any benefits offered under the Program, including the free lounge access benefit, at any time, with or without notice, at its sole discretion.
  2. Any changes to the Program benefits will be communicated to Customers through appropriate channels, including the Company’s website, email notifications, or other suitable means.

6. Membership Revocation

  1. The Company reserves the right to revoke or cancel the membership of any Customer at any time, for any reason, at its sole discretion.
  2. If a membership is revoked or cancelled, the Customer will no longer have access to the Program benefits, including the free lounge access.

7. Disclaimer of Liability

  1. The Company provides the Program benefits, including the lounge access benefit, as a courtesy to eligible Customers and does not guarantee the availability, quality, or specific conditions of the lounges.
  2. The Company shall not be responsible for any disputes, damages, or claims arising from or related to the use of the Program benefits, including the lounges.

8. General Provisions

  1. These Terms are governed by the laws of Kuwait, and any disputes arising from these Terms or the Program shall be subject to the exclusive jurisdiction of the courts of Kuwait.
  2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  3. The Company reserves the right to amend these Terms at any time, and any such amendments will be effective immediately upon being posted on the Company’s website or otherwise communicated to Customers.

9. Contact Information

For any inquiries or assistance regarding the Program or its benefits, Customers may contact the Company’s customer service team at:

Phone: +965 1840123